Helpdesk: Tech Support, may I help
you ?
Customer: Good afternoon! I have waited over 4
hours for you. Can you
please tell me how long it
will take before you can help me ?
Helpdesk: Uhh..? Pardon, I don’t understand your
problem ?
Customer: I was working in Word and clicked the
help button more than 4 hours ago.
Can you tell me when you will finally be
helping me ?
Wednesday, October 28, 2009
Pick up my leaves!
Customer: I have 14 bags of leaves in my garage
Me: pardon me?
Customer: I have 14 bags of leaves in my garage and i need someone to get them
Me: Ma'am you called technical support for internet access
Customer: yes, I need someone to pick them up
Me: I'm sorry but this is a help desk line for internet access
Customer: So can you send someone to get them, I have 14 bags?
Me: This is a help desk for internet access, I think you have the wrong number.
Customer: You did what?
Me: Who are you trying to call?
Customer: Listen, I need these bags out of my garage. just send someone
Me: Who are you trying to call?
Customer: Can you just transfer me to the mayor?
Me: I cant cuz this is a help desk for dial up internet, maybe you should call information
Customer: oh like 411? Oh I will try that
Me: pardon me?
Customer: I have 14 bags of leaves in my garage and i need someone to get them
Me: Ma'am you called technical support for internet access
Customer: yes, I need someone to pick them up
Me: I'm sorry but this is a help desk line for internet access
Customer: So can you send someone to get them, I have 14 bags?
Me: This is a help desk for internet access, I think you have the wrong number.
Customer: You did what?
Me: Who are you trying to call?
Customer: Listen, I need these bags out of my garage. just send someone
Me: Who are you trying to call?
Customer: Can you just transfer me to the mayor?
Me: I cant cuz this is a help desk for dial up internet, maybe you should call information
Customer: oh like 411? Oh I will try that
Thursday, October 1, 2009
Your email wont work with my new ISP
Customer: I canceled your service and went with high speed a few weeks go. but I went to do my email and it wont work.
Me: have you already set up an email address with her new provider?
Customer: no. but i did try typing in hotmail and yahoo stuff to see if that made a difference but it just kept telling me it won't work.
Me: well you need to call your new internet service and set up an email account in order to use it. if you canceled then your old address wont work anymore.
Customer: oh, i didn't know they had to do anything, i thought it just would work once i signed up with them.
Me: have you already set up an email address with her new provider?
Customer: no. but i did try typing in hotmail and yahoo stuff to see if that made a difference but it just kept telling me it won't work.
Me: well you need to call your new internet service and set up an email account in order to use it. if you canceled then your old address wont work anymore.
Customer: oh, i didn't know they had to do anything, i thought it just would work once i signed up with them.
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