Tech Support: "I need you to click on the 'Start' button.
Customer: "Where is that?"
Tech Support: "It's on the bottom left hand corner of your screen."
Customer: "..."
Tech Support: "Did you find it?"
Customer: "Ahhh.... No. I don't see it."
Tech Support: "Look closely at your screen. In the bottom...left...corner."
Customer: "I don't see it. I only see button that says 'Control'."
Tech Support: "No ma'am, that's on the keyboard. The 'Start' button is on the bottom left corner of your screen. You know, the monitor. The thing that looks like a TV."
Customer: "Aaahhhh, yes!!! Ok."
Tech Support: "..."
Customer: "..."
Tech Support: "Well, did you find it?"
Customer: "No. I still only see 'Control'."
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